利旅游  (TA 1316)

  CHEERY TRAVEL PTE LTD

The following terms and conditions apply to current booking/s and supercede all other terms and conditions printed on passengers’ statements. You are deemed to have read, understood and accepted the following booking and tour terms and conditions. The organizer shall be known as the ‘Company’ in the conditions below. Please check addendums to this terms and conditions, if any, upon booking 

Deposit

A deposit is required upon booking.

Minimum deposits per passenger (based on tour price) are;

a)     Ticket/Package/Hotel below S$1000 = S$300

b)     Ticket/Package/Hotel above S$1000 = S$500

c)     Ticket/Hotel on Chartered Flights = amount per terms and conditions for principle supplier 

Payment & Cancellation Charges for Ticket/Package/Hotel

Full payment is required 14 days before departure. In the case of chartered flight departure, full payment must be made one month before departure. Failure to comply with this may result in cancellation of your tour booking and in such an event, cancellation fees as stated below are payable by you. Cancellation fees may vary during peak holidays (public holidays, day before and after public holidays and school holidays) 

Term below apply only to tour packages operated by the company. For tour products or individual components supplied by third party (ies), e.g. Insight Tour, Contiki Tour, train services, air tickets, hotel bookings, etc cancellation charges under the terms and conditions of third party(ies) shall apply with a handling charge of S$50 per service per passenger. Cancellation charges of the third party (ies) will include no-show fee, refund administrative fee, and any deposit committed to their suppliers to secure the confirmation of the services requested. 

Cancellation Notice and Cancellation Fee and Right to Reject

Cancellation of confirmed bookings, at your request, must be made in writing to avoid misunderstandings and received by the company to the Company to be effective. The charges in the preceding paragraph apply. The Company reserved rights to withdraw any itinerary or any bookings made by a client or decline or refuse any person as a member of the tour before the commencement of the tour, if it appear to the Company that any such person is likely to endanger the health or safety, or impair the comfort and enjoyment of others on the tour. In any of the foregoing events, the Company’s sole liability shall be limited to a refund on tour fare paid.

Cancellation of Tour by Company

At times, due to low subscription of a particular tour, the company may choose to cancel the entire tour. The Company may, if it chooses, recommend alternative tours, preferably to the same destination, or other tour to you. Should you decide not to accept the alternatives, all refunds will be paid to you within a month. However during the peak period, refunds may take around 8 weeks to be paid.

Tour Price Includes

Your tour price includes airfare, accommodation, airport transfers (if any) and meals (if any), as specified in the tour brochures/itineraries/booking form. 

Tour Price Exclusions

Your tour price excludes fuel tax, airport tax, airport security tax, airline insurance charges, visa fees, travel insurance, custom user fees as specified by the airline and airport authorities, laundry, excess baggage charges, beverages, room service, gratuities to drivers and tour leaders/tour guides and tips to the hotel porters, and all items of a personal nature. Please refer to tour staff visa fee applications, tips to the hotel porters, gratuities to drivers and tour leader/guide.

Child Fare

Eligibility: Below 12 years old on the date of departure from Singapore. 

Child fare is based on sharing a twin room with two adults without extra bed for the child.

If you require extra bed for the child, please inform us and we will advise you appropriately, including surcharges/supplements, if any.

Accommodation

Accommodation is a specified in the package brochure and/or the booking form. 

Accommodation for adults is based on sharing twin or double bedrooms at the nominated or similar standard hotels. For farm stays and ski resorts, sharing of bathrooms facilities may be necessary. When booking triple-share rooms, please note that the third bed may be a ‘roll-away’ bed.

Single Traveler is subject to Surcharge by Airline and Tour Operator

If you wish to occupy a single room, you are required to pay a single-supplement, amount as indicated in the tour booking form.

Passports and Other Travel Documents

It is the passenger’s responsibility to ensure that have a valid passport with a minimum 6 months of validity from the date of departure. Relevant visas and vaccinations may be required. You must have the necessary visas, vaccinations, health certificates and all necessary documents as required by the various government authorities of the countries to be visited (e.g., exit permit, work permit, social visit pass, etc.).

Visa 

Please check with us regarding visa requirement. Service fee applies for any visa application. If visa application is rejected by embassy, the service fee is non-refundable. Different embassies/consulates require varying lengths of time to process visa applications. If you are not a Singapore Passport holder, please forward your passport to us as early as possible for visa applications. 

We render assistance in making visa applications, whenever possible. The company cannot, however, guarantee the approval of your visa application. This service is subject to auxiliary. (Please check with your staff for the amount). In the event of the lost of passport (s) in the process of Visa application, Cheery Travel’s liability is restricted to the replacement of the passport only. 

If, for any reason, your application for visa or exit permit is rejected, a full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the company at least 35 days prior to your departure. If less than 35 days notice is given, the relevant cancellation charges as stated under the section ‘Payment and Cancellation Charges’ and/or in the addendums to these terms and conditions, if any, will apply. 

The company cannot be held responsible for any expenses, reimbursements or refund of any tour costs if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reason, including improper travel documents, quarantine, customs regulation, possession of unlawful items or irregularities that may cause harm/damage to persons or property.

Amendments to Flights

The air ticket issued is a special ticket issued to the specified airlines only. It is non-negotiable, non-endorsable, non-reissuable, non-refundable and not re routable. A minimum charge of S$100 per ticket will be levied for any amendment of air ticket once issued, but subject to airlines conditions. Any alterations of the routing or change of date by the passenger is solely at his own risk. No refund will be made for any unused portions of the air tickets. 

At times, passengers may request for a change in the returning flights to a later date. This is subject to the airlines’ conditions, ticket validity, additional charges and seat availability, etc. any additional charge imposed by the airline will be borne by the passenger.

For tours operated on chartered flights, no extension/deviation is permitted.

Extensions and Deviations

Extension of stays and/or deviations may be permitted at the end of the tour, subject to the maximum validity and restrictions of the air ticket, seat confirmation and availability of hotels prior to commencement of tour. It is the passengers’ responsibility to hold firm confirmation for his return flight. When the extension of stays and/or deviations cannot be confirmed two weeks prior to the group’s departure date, passenger is deemed to be taking the original tour schedule. All extra cost incurred to process the extension, e.g., administration fees, will be borne by the tour member. 

Please note that extensions of stays and/or will be at passenger’s own expense and transfers to and from the airport will not be provided.

Amendments to Bookings (request by passenger)

For any changes in the departure date or tour type, cancellation charges apply as spelt out under the section ‘Payment and Cancellation Changes’

Amendment to Tour Itinerary by the Company

The company makes reasonable effort to avoid changes in itinerary. However, the company reserves the right to make minor changes at any one time without compensation and without any prior notice.

Travel Insurance

You are strongly advised to purchase insurance coverage with respect to trip/tour/cancellation/curtailment, accident, injury, illness, medical/hospitalization, flight delays, baggage lost, etc. Our staff will be pleased to assist with enquiries of any travel insurance. 

Under no circumstances is our company to be constructed as a carrier under contract for safe carriage of the passenger or his/her baggage and belongings.

Modes of Payment

Cheery Travel reserves the right to cancel your bookings. Title of package/Ticket/Hotel does not belong to the passenger until good payment is made. In a situation where a defaulted cheque occurs, alternatives payment must be made by cash only. 

Payment may be made by cash or cheques. Cheques will only be accepted by the Company at least 7 working days before the scheduled tour departure. There will be an administrative fee of S$200 to be changed for all return cheques. An interest of 2% per month will be levied for all outstanding amounts.

Responsibility & Liability 

Where the company has not seen negligence nor in breach of any duty, they assume no responsibility for injury, damage, accident, loss, delay, or irregularities that may be caused to persons or property, where such occur as a result circumstances beyond their control.

The company is an agent of airlines, transport companies, etc, and is not liable for changes made by suppliers but will render assistance whenever possible.

All tickets, coupons and orders are furnished and issued subject in all respects to those terms and conditions under which the means of transportation or other service provided thereby are offered or supplied by owners, operators, public carriers managing agents or agents.

The company will not be responsible or liable for (damages, refund or otherwise) for:

a)     Mechanical breakdowns (except where it is due to negligence on the part of the company or where its agents), weather, act of God, strikes compulsory quarantine or other circumstances beyond its control.

b)     The failure of the client to obtain required documentation (e.g. health certificates, visa, passports etc).

c)     The failure of the client to follow reasonable instructions including but not limited to check-in and check-out places and times.

Special Requests
If there are any special requests regarding special meals, dietary requirements, adjoining rooms etc, feel free to inform us when booking. Such requests are subject to confirmation and availability.

Unused Services
No refund will be made in respect to accommodation, meals, sightseeing tour or any other services which are included in the tour fare but not utilized by the tour participant, either in part or full, or where passengers amends, cancels or otherwise varies arrangements after commencement of the tour.

Refunds
Refunds will take a period of 6 months to process. Value of refund and amount to be refunded is subject to the discretion of the airline/tour operator. It is also subject to cancellation and administrative charges by Cheery Travel /Airline/Tour Operator.

Transfer of Booking
Cheery Travel is not obligated to transfer booking out to another agent. If the customer requires Cheery Travel to do so, a service charge will apply.

Reconfirmation of Flight
It is the passenger’s responsibility to reconfirm all outgoing flights at least 72 hours prior to departure. Cheery Travel is not responsible for any cancelled flights by the respective airline.

Refunds
In additional to the airlines/tour operator. Cancellation & refund charges, Cheery Travel levy an Admin fee of S$30 per person.